Zoom is seeking an experienced Senior Product Manager for CX Analytics (Data & Events) to define and scale our analytics and intelligence capabilities for customer experience platforms in China. This role is central to how customer interaction data—across channels and products—is captured, modeled, and transformed into actionable insights.
You will own the product strategy and execution for CX data foundations and analytics experiences, enabling customers to understand performance, behavior, and outcomes across millions of interactions. You will work closely with engineering, data science, design, and regional stakeholders to deliver analytics products that are reliable, compliant, and deeply valuable for enterprise customers.
The CX Product team builds the core experiences and platforms that power customer engagement across Zoom’s Contact Center and broader CX suite. The team is responsible for how customer interactions—across voice, chat, virtual agents, and digital channels—are orchestrated, measured, and continuously improved.
Within the CX Product team, the Reporting and Insights pillar focuses on how interaction events, metrics, and signals are captured, unified, and made available across CX products. This includes powering reporting, insights, and AI-driven decision-making.
As a Senior Product Manager, you will drive innovation in how CX data is structured, surfaced, and consumed across the platform—spanning real-time and historical experiences, event models, customer and engagement identifiers, and cross-product integrations. Your work enables product experiences such as dashboards, conversational insights and proactive recommendations used daily by supervisors, operators, and executives. The team plays a critical role in turning complex CX interactions into trusted, enterprise-grade product capabilities.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnhttp://careers.zoom.us/benefitsfor more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.