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Overview
Within a team based organizational structure, the lead scheduler oversees the day to day scheduling and referral functions of a department/specialty. Lead and train a team of schedulers and referral specialists to ensure timely and caring service to patients and primary/referring providers. Communicate directly and professionally with all parties including but not limited to referring providers, patients, parents, and staff. Resolve complex scheduling and referral cases to accommodate, coordinate, and prioritize specific requirements and requests to meet the patient's needs. Regularly review SOPs and scheduling guidelines and recommend changes to ensure optimal scheduling and referral efficiencies. Hours for this position are: 10:30AM-7PM. This opportunity is currently remote (work from home) within CT. Candidate must live in Connecticut. Candidates are encouraged to provide a cover letter.
Required Skills and Abilities
Strong interpersonal skills. Demonstrated ability to build trust and respect of staff and providers. Strong customer service skills with proven ability to professionally and effectively interact with all members of the patient's care team, including but not limited to: the patient, parent, primary care provider, via telephone.
Thorough knowledge of EPIC scheduling (Cadence), referral, messaging (i.e. in-basket messages), telephone encounters and chart review functionalities. Working knowledge of medical terminology.
Strong organizational skills with a proven ability to pay attention to detail. Active listening skills. Demonstrated ability to multi-task. Demonstrated actions as a caring and motivated team player.
Well-developed and competent in English language, grammar, spelling and punctuation to type accurately, enter all patient information and review medical records. Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations.
Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations.
Preferred Skills and Abilities
Principal Responsibilities
Required Education and Experience Eight years of related work experience, six of them in the same job family at the next lower level and a high school level education; or six years of related work experience and an Associate's Degree; or two years of related work experience and a Bachelor's Degree; or an equivalent combination of education and experience.
Job Posting Date
06/09/2026
Job Category
Administrative Support
Bargaining Unit
L34
Compensation Grade
Labor Grade E
Compensation Grade Profile
Hourly Range
$35.64
Time Type
Full time
Duration Type
Staff
Work Model
Remote
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.