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We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Supervises work activities of housekeeping personnel to ensure the hotel is clean, orderly and attractive. Inspect work of all attendants ensuring each associates’ work meets Sonesta's standard.
Job Description
Key Job Functions
Comfortable with working a fast-paced and diverse environment
Inspect all guest checkout and stayover rooms for cleanliness, appropriate guest amenities and the correct condition of guest room equipment.
Evaluate room attendants on job performance according to Sonesta corporate standards.
Celebrate Successes! Actively participate in recognition programs. Take appropriate action to reward, document and acknowledge good work from employees.
Coach and Retrain associates as needed, including management if escalation is needed.
Collect any Lost/Found items, entering the information in the Lost/Found log maintained in the office.
Collect room attendant’s assignment sheets and confirm the room status.
Check Opera and Rex for information concerning room status and enter updated room status.
Confirm work schedule with the associates for the following day.
Understand and able to prioritize housekeeping needs (queue rooms, VIPs, general clean, projects, etc.)
Assign Floor Housemen, Room Attendants, Public Area Attendants and Laundry Attendants their duties and inspect work for compliance to prescribed standards of cleanliness.
Advise Office Coordinator of rooms ready for occupancy.
Inventory stock to ensure adequate supplies.
Issue supplies and equipment to employees.
Investigate complaints regarding housekeeping service and equipment – advise on corrective action when required.
Examine guest rooms, halls and lobbies to determine need for repairs or replacement of furniture or equipment and make recommendations to management.
Conduct orientation training of new Housekeeping employees to explain company policies, housekeeping work procedures and to demonstrate use and maintenance of equipment.
Attend training seminars to perfect Housekeeping techniques and procedures and enhance supervisor skills.
Record data concerning work assignments, personnel actions, time cards and prepare periodic reports.
Attend staff meetings with other department heads to discuss company policies and patrons’ complains and to make recommendations to improve service and ensure more efficient operation.
Work with the Housekeeping Management to develop employees through regular room inspections, self-assessments and employee reviews.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
Motivate and inspire your team
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
