Mexico City, Mexico, Queretaro, Mexico, Monterrey, Mexico, Guadalajara, Mexico
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Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Senior Associate
Job Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In IT systems administration at PwC, you will work through the implementation, management, administration and advanced troubleshooting of IT solutions. You will be responsible for maintaining the seamless operation of an organisation's IT infrastructure, which includes maintaining servers, managing network configurations, and providing critical support to prevent and resolve technical issues.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Application Support team you will provide critical technical support for cloud-based Tax applications, securing reliability and performance. As a Senior Associate, you will analyze complex issues, mentor junior team members, and build meaningful client connections while navigating the intricacies of application support in a dynamic environment.
Responsibilities
Provide essential technical support for cloud-based Tax applications
Analyze complex issues and propose viable solutions
Mentor junior team members to enhance their skills
Build and maintain positive client relationships
Navigate the complexities of application support in a dynamic setting
Maintain the reliability and performance of applications
Collaborate with cross-functional teams to address challenges
Uphold service delivery standards
What You Must Have
Bachelor's Degree
3 years of experience in application support
Oral and written proficiency in English required
What Sets You Apart
3 years of experience in application support
Experience with Microsoft Azure PaaS
Skilled in SQL for issue analysis
Familiarity with Kusto Query Language (KQL)
Experience with Microsoft DevOps and CI/CD pipelines
Scripting experience in Bash, PowerShell, Python
Understanding of ITIL processes
Experience with monitoring tools like DataDog
Ability to manage competing priorities
Skills needed for the role
The Storage Administrator – Senior Associate is responsible for advanced support and continuous improvement of outsourced storage services across file, block, and object platforms. This includes leading complex file share and quota/ACL designs, planning and executing data migrations and cutovers, designing and implementing SAN LUN/zoning/masking and replication configurations, and provisioning S3/object storage in accordance with best practices. The role serves as a technical escalation point for storage incidents and changes, mentors junior team members, and partners with architects, vendors, and service owners to ensure stable, resilient, and cost-effective storage services.
Core
Responsibilities
Lead design and lifecycle management of enterprise file shares, quotas, and ACLs.
Plan and execute storage migrations and cutovers across file, block, and object platforms.
Design and implement SAN LUN layouts, zoning/masking, and replication configurations.
Provision and manage S3/object storage, including lifecycle, security, and cost controls.
Act as escalation point for major storage incidents and drive root cause analysis.
Plan and coordinate storage upgrades and maintenance with minimal business impact.
Identify automation opportunities and mentor junior team members on standards and runbooks.
Minimum Degree Required:
Bachelors
Degree Preferred:
Bachelor’s or Masters in science, Computer Science, Engineering
Minimum Years of Experience:
4-7 year(s)
Certifications Required:
None
Certifications Preferred:
ITIL® Foundation or higher-level ITIL certification.
Intermediate/advanced vendor storage certifications (e.g., Dell EMC Specialist/Expert, Pure Storage, NetApp, or equivalent).
Cloud certifications with focus on operations and storage (e.g., AWS SysOps Administrator, AWS Storage Specialty, Azure Administrator/Architect).
VMware VCP or equivalent where storage integrates heavily with virtualized environments.
Required / Mandatory Knowledge/Skills:
(character count limit 5000) PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT
4–7 years in enterprise storage administration or infrastructure operations.
Strong expertise with file services, including complex share structures, ACLs, and quotas.
Solid experience with SAN/block design, RAID, tiering, multipathing, zoning, and masking.
Hands-on experience with storage migrations, replication, and DR for critical workloads.
Proven ability to troubleshoot complex performance and stability issues across hosts, fabric, and arrays.
Proficiency with scripting/automation (e.g., PowerShell, Python) for provisioning and reporting.
Practical experience operating within ITIL-aligned incident, change, problem, and capacity processes.
Strong communication and stakeholder management skills, including vendor coordination.
Preferred Knowledge/Skills:
(character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)
Demonstrates advanced proficiency with at least one enterprise storage platform (NAS/SAN).
Demonstrates experience designing storage solutions to meet performance and recovery objectives.
Demonstrates ability to interpret detailed performance metrics and optimize workloads.
Demonstrates leadership in high-severity incident response and post-incident reviews.
Demonstrates understanding of integration with virtualization, databases, backup, and DR.
Demonstrates success driving automation and improving storage runbooks and standards.
Demonstrates effectiveness in coaching junior team members in an outsourced service model.
