Job Posting Title
Website and Digital Performance Manager
Salary Band
£49, 734 - £72, 312
Grade: MP1
Job Description
About the Role
As our Website and Digital Performance Manager, you’ll be accountable for shaping and delivering the digital roadmap, web strategy and performance across Newcastle Building Society, Manchester Building Society and Newcastle Financial Advisers. This role will play a pivotal part in shaping and delivering our digital strategy where you’ll own the end-to-end digital customer journey – from acquisition through to engagement and conversion – ensuring our websites deliver measurable commercial results and an outstanding member experience.
You’ll lead digital journey design, website optimisation and funnel conversion across member and broker journeys, using data and insight to continuously improve performance. Working closely with marketing, product, IT and external partners, you’ll oversee customer journey improvements, web development, SEO and the adoption of new technologies, including AI.
You’ll also be responsible for digital content and campaign delivery, ensuring all activity meets brand, legal and regulatory requirements, including Consumer Duty. With line management responsibility, you’ll build and motivate a high-performing team while managing budgets, suppliers and agencies to deliver value, quality and efficiency.
About You
You’re an experienced digital leader with a strong blend of strategic thinking, technical expertise and commercial acumen. You can translate business and brand objectives into effective digital strategies that deliver clear return on investment and improved customer outcomes.
You’ll bring:
If you’re passionate about creating customer-centric digital experiences and want to play a key role in shaping the digital future of a purpose-led financial organisation, we’d love to hear from you.
About Us
Our purpose is clear: to offer accessible financial products, sound advice, and a brand experience that’s as trustworthy online as it is in person.
You’ll be joining a team that values creativity, collaboration and real connection. Whether we’re supporting community causes, launching new campaigns, or refining our digital platforms, we’re united by a belief that purposeful content has the power to make mutual values feel meaningful to every audience.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
Financial
Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts
Work/Life Balance
A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
Health and Wellbeing
Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at kate.wilkinson@newcastle.co.uk
Company:
Newcastle Building Society