Job Description
Customer Service & Frontline Support
• Greet and assist walk-in visitors and patients at the KPJ Healthcare Lounge.
• Provide courteous and accurate information on KPJ services, hospital offerings, and specialist appointments.
• Act as the primary point of contact for patients requiring assistance or follow-up.
• Ensure a welcoming, professional, and comfortable environment for all visitors.
Patient Enquiries & Medical Tourism
• Attend to enquiries from local and international patients regarding healthcare services and medical tourism packages.
• Provide guidance on available hospital packages, treatments, and specialist consultations.
• Promote KPJ services to potential patients and visitors.
Coordination & Liaison
• Liaise with KPJ hospitals for appointment scheduling, patient admissions, and transportation arrangements.
• Coordinate with ferry terminal authorities, transport service providers, and international patient liaison officers.
• Ensure smooth handover and transition of patients between locations and services.
Operations & Lounge Management
• Manage customer flow to maintain efficiency and service quality.
• Oversee the cleanliness, organization, and readiness of the lounge environment.
• Manage and update promotional materials and information displays.
Documentation & Reporting
• Maintain accurate records of patient interactions, enquiries, and feedback.
• Handle documentation and ensure timely submission of daily reports to HQ or relevant departments.
• Track service performance and highlight any operational issues.
Emergency Response & Issue Handling
• Provide immediate assistance and coordinate emergency medical support when required.
• Escalate complex or critical issues to appropriate KPJ personnel or management promptly.
Communication & Professional Standards
• Demonstrate strong interpersonal and communication skills when interacting with patients and stakeholders.
• Practice cultural sensitivity and professionalism at all times.
• Communicate effectively in multiple languages where necessary (e.g., English, Malay, Indonesian).
Job Requirement
• Diploma or Degree in Hospitality, Business Administration, Healthcare Management, or a related field