Present menus and explanations for all menu items as well as specials of the day.
Present children's menus, when appropriate, and describe specials and Alternative Cuisine.
Utilize a "Captain's Pad" correctly and for the sake of communication.
Provide water, bread and butter service throughout the meal to guests.
Be familiar with the beverage service including stemware used and appropriates garnishes.
Offer coffee or tea and serve any requested according to Sedona Suites Ho Chi Minh Citystandards.
Serve and clear food and beverage items in an unobtrusive and professional manner
Carry trays properly and safely as well as breaks them down.
Carry trays, bussing and reset tables with linen, china, glass and etc.
Clean service area when needed.
Move tables and chairs.
Clear tables and reset them for specific number of persons
Serve all needs for private dining room or private function.
Provide unobtrusive and professional service.
Retrieve and stock all linen, china, silver, glassware and food and beverage items.
Breakdown any buffets, displays or side stations when needed.
Sweep/vacuum the floor before a shift if needed.
Complete opening and closing side work as assigned and has all tables set according to standard.
Provide quick and attentive assistance to any mishap in the restaurant.
Be flexible in assisting around different areas of the hotel in response to business and client needs.
Perform other tasks or projects as assigned by hotel management and staff.
Report for duty 5 minutes before the scheduled time, clean and tidy and wearing the correct uniform.
Attend all the training subjects to the service staff and follows all rules and policies of the company.
The ability to offer guests of the outlet an enjoyable, expertly served beverage/dining experience conforming to Sedona Suites HO CHI MINH CITY standards of excellence for quality, professionalism and friendliness.
The ability to anticipate and service of guests' requirements before requests is necessary.
The ability to ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Thanked guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Support all co-workers and treat them with dignity and respect.
The ability to report any accident or guest complaint immediately, no matter how minor, to a manager.
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Talk with and listen to other employees to effectively exchange information.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Education: Student majoring in Restaurant Management or Equivalent
Đồng đội/ Team Work
Kỹ năng phân tích: Học hỏi, Giải quyết vấn đề, Kỹ năng bán hàng
Analytical Skills: Learning, Problem solving, Sales skill
Giao tiếp: Tiếng Anh thành thạo, Lắng nghe, Kỹ năng giao tiếp điện thoại, Đọc ứng dụng
Communications: English Language Basic, Listening, Telephone etiquette skills, Applied reading
Tính cách cá nhân: Độc lập, Chính trực, Khả năng thích nghi/ Tính linh hoạt, Khả năng chịu đựng áp lực
Personal Attributes: Dependability, Integrity, Adaptability/ Flexibility, Stress Tolerance
Real Estate
Operating Division