Sr Systems Engineer

Sr Systems Engineer

Altera Digital Health

US or Canada -EST time

Role Overview

This is a remote position with rotating shift coverage and minimal travel requirements to support client needs and occasional on-site meetings.

Key Responsibilities

• Implement, support, and maintain enterprise-level Citrix environments
• Install, configure, and manage Citrix servers, ADCs, and related infrastructure
• Identify opportunities to standardize, optimize, and automate existing processes
• Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems
• Act as a Tier 3 escalation point for complex Citrix support and troubleshooting issues
• Engage in advanced technical problem-solving across multiple technology platforms
• Participate in 24x7 on-call support rotations
• Perform additional duties and special projects as assigned

Contribution to Team Synergy

• Conduct comprehensive root cause analysis and problem management, sharing findings with the team to improve processes
• Promote knowledge transfer and collaboration to enhance overall team expertise
• Take ownership of assigned tasks and provide timely project status updates

Qualifications

Academic and Professional Requirements

• Bachelor’s degree in Computer Science, Information Systems Management, or a related field, or equivalent practical experience
• Citrix certification: CCA‑V – Citrix Virtual Apps and Desktops 7 Administration

Experience and Technical Skills

• Minimum of 6 years of experience as a Citrix Virtualization Engineer/Administrator, including assessments, planning, implementation, and upgrades or migrations in large-scale environments (2,000+ users), preferably within a healthcare setting

• Preferred (but not required) Citrix certifications:

  • Citrix Certified Enterprise Engineer (CCEE)
  • Citrix Certified Professional – Virtualization (CCP‑V)
  • Citrix Certified Expert – Virtualization (CCE‑V)
  • Citrix Certified Professional – Networking (CCP‑N)

• Hands-on experience with Citrix technologies, including:

  • Citrix Virtual Apps and Desktops (CVAD 2203 or later)

  • StoreFront

  • FsLogix

  • Citrix Provisioning Services (PVS)

  • Machine Creation Services (MCS)

  • Citrix Cloud and Citrix in Microsoft Azure

  • Troubleshooting Login Performance Issues

• Strong understanding of Citrix architectural dependencies and industry best practices

• Experience working in Microsoft Azure cloud environments

• Familiarity with ITSM tools such as ServiceNow

• 80-95k USD The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education