Retail Sales Floor Team Lead

Operational, Safety, and Compliance Support

• Support assigned opening and closing activities and assist with the flow of merchandise from the backroom to the sales floor.
• Maintain safety, cleanliness, presentation, and brand standards across the store, including the sales floor, front end, fitting rooms, restrooms, and common areas.
• Monitor daily cleaning routines and ensure store spaces remain clear, organized, stocked, and safe for shoppers and team members.
• Communicate maintenance needs, safety concerns, operational issues, or store priorities clearly and promptly to Store Leadership.
• Ensure adherence to organizational policies, procedures, and performance standards, including accurate register activity and asset protection awareness.
• Follow all Goodwill operational guidelines and CPSC requirements.
• Performs other duties as assigned to support overall store operations, operational effectiveness, and leadership priorities.

Minimum Qualifications

Required Skills

Education

• High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.

Experience

• One to two years of previous experience in production, warehouse, retail, or logistics environments required.

Knowledge and Skills

• Strong oral and written communication skills to support clear, respectful interactions with shoppers and team members.
• Ability to stay organized, manage multiple priorities, and maintain accuracy in a fast paced front end environment.
• Ability to learn and consistently follow established processes, systems, equipment use, and operating procedures.
• Ability to support, guide, and positively influence team members by modeling expected behaviors aligned with our Mission and TRUE Core Values.
• Ability to deliver strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door when assigned.
• Ability to understand and work toward daily production goals, KPIs, and performance expectations.
• Ability to recognize quality standards, correctly classify goods, and follow CPSC and public protection requirements.
• Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.
• Ability to train, coach, and develop team members in operational procedures and production standards.
• Ability to stand, walk, and move throughout the store during assigned shifts.
• Ability to work a flexible schedule, including weekends and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Associate’s degree or completion of related retail management coursework.
• Experience in fast paced, high volume operations
• Prior retail, nonprofit, or mission-based organization experience preferred.
• Experience supporting or working alongside eCommerce operations is a plus.
• Previous experience supervising, training, coaching, or developing staff strongly preferred.
• Bilingual language skills
• This role requires flexibility to support both morning and evening shifts, including weekend coverage, to meet store operating needs.