We are seeking a Technical Specialist – Digital Product IT & Automation to provide hands-on technical support for digital product deployments and customer projects across the Nutrition Plant Engineering (NPE) division in APAC. The role will require approximately 30–40% travel across the APAC region to support customer sites, project delivery and deployments. This role focuses on deployment/site readiness and integration - covering IT/OT connectivity, secure remote access (including VPN setup), and PLC/data logging readiness across Digital Product families (including OptiPartner for APC, Codex and Insight Partner solutions) and related IT/OT setup. Working closely with project teams and customer automation/IT counterparts, you will confirm scope, ensure prerequisites are completed 2–6 weeks before data logging, and troubleshoot site integration issues to prevent logging/commissioning delays. You will also provide technical input into digital product pre-sales discussions - clarifying IT/automation scope and removing technical barriers - while remaining a purely technical role (no commercial ownership). The ideal candidate brings strong OT/IT integration capability, customer-facing technical communication skills, and a disciplined approach to documentation and cybersecurity.
Responsibilities / Tasks
IT/OT Connectivity & Site Readiness
Assess and support site connectivity requirements (network architecture, ports/protocols, remote access, VPN).
Configure and validate secure VPN access in line with internal and customer cybersecurity requirements.
Coordinate approvals, access and test windows with internal and customer stakeholders.
Confirm data sources and connectivity for PLC/SCADA/DCS interfaces required for APC/digital applications.
Maintain standard checklists, technical documentation, and site readiness reports.
APC Project Readiness (PLC & Data Logging)
You will lead technical pre-work 2–6 weeks before data logging, ensuring readiness milestones are met and integration issues are resolved early.
Own the readiness checklist and the gate for ‘ready to log’.
Coordinate PLC tasks: signals/tags, scaling, time sync, historian/logging setup and basic validation.
Validate data quality and resolve integration issues with customer automation teams; support initial commissioning and troubleshooting with clear technical records.
Deployment Support & Operational Readiness
Support functional testing, UAT, commissioning, and site rollouts to ensure smooth deployments.
Ensure technical operational readiness (documentation, monitoring, cybersecurity and data logging prerequisites) and capture lessons learned to improve templates/playbooks.
Technical Sales Support
Provide technical input for pre-sales, clarifying IT/automation scope and integration requirements (no ownership of commercials, pricing or contract negotiation).
Support customer workshops to define IT/automation scope, assumptions and responsibilities.
Highlight technical risks early and propose mitigations; contribute to proposals/SOWs regarding technical scope, assumptions and risks.
Work closely with project delivery, service, internal IT/security and customer automation/IT teams to remove technical barriers and keep deployments on track.
Your Profile / Qualifications
Bachelor’s degree in Electrical/Automation Engineering, Instrumentation, Mechatronics, Computer Science, Information Systems (or equivalent practical experience).
3+ years’ experience in industrial automation, OT/IT integration, or digital/controls project delivery (e.g., APC, analytics, SCADA/PLC integration).
Hands-on experience with PLCs, industrial networks and data acquisition (tag lists, scaling, sampling, time synchronisation).
Experience setting up and troubleshooting secure connectivity (VPN, firewalls, remote access) in collaboration with IT/security teams; comfortable working within cybersecurity and change control constraints.
Strong troubleshooting capability across OT/IT layers (network, VPN, PLC connectivity, historian interfaces) and ability to manage technical issues under time pressure while following safety requirements.
Excellent English (written and verbal) with strong customer-facing technical communication and documentation discipline (clear as-built notes, checklists, and handover packs).
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