Senior Data Analyst

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.  

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE Office of Patient Exp IOP NC

Department's Website:

Summary of Job Duties:

The Senior Data Analyst for Patient Experience provides leadership and expertise in collecting, analyzing and reporting quality and performance data from patient survey feedback in service to UAMS Health’s ASPIRE 2033 Strategic Plan. S/He is responsible for all technical administrative duties associated with internal and/or external reporting system and assists the Director of Patient Experience and the Associate Chief Quality Officer for Patient Experience managing the Patient Experience Work Product to achieve institutional goals and objectives.

The Senior Data Analyst must have technical expertise to ensure the quality and accuracy of Experience Survey data and prepare/present data in a manner to assist stakeholders in improving patient Experience and quality of care. Position has responsibilities that include creating reports, building dashboards and troubleshooting all technical reporting system issues and works closely with IT and software provider during system upgrades and address and resolve all server related issues in a timely manner.

Qualifications:

Minimum Qualifications

• MS plus 3 years experience BS plus 5 years of experience extracting and preparing data for statistical analysis.
• HPI High Reliability Training completed within 6 months of hire
• Strong knowledge of and experience with reporting packages, programming, handling intricate database and information management responsibilities

Preferred Qualifications:

• 3-5 or 5-7 years experience in data management or data analysis
• Knowledge and experience with reviewing charts in EPIC
• Experience with Power BI, SPSS, SAS or Minitab
• Knowledge and experience with Statistical Process Control techniques.
• Experience with svarious data visualization methods and tools
• Ability to work with rapidly changing priorities

Special knowledge, abilities and skills:

• Strong computer and analytic skills.
• Experience with quality indicator specifications and methodology
• Ability to use Word, Excel, PowerPoint, and relational and statistical databases.
• Experience with various data visualization methods and tools.
• Experience with an electronic patient Experience event reporting system
• Knowledge and experience with PSQIA, PSES, PSWP, and NPSGs

Additional Information:

Job Requirements:

• Conducts ongoing data analysis and evaluation to identify performance gaps, trends, special cause variation, and potential causal factors.

• Utilizes visual graphical tools and data displays to provide interpretation ease and meaningful conclusions and employs more advanced statistical tools and analysis, when appropriate.

• Designs and implements formal quality assurance processes to assure data accuracy and develops action plans for any data quality issues.

• Develops cross-training and cross-coverage to ensure timely data collection in times of absences or increased volumes.

• Assists Director and performs data pulls and data analysis as requested.

• Serves as a subject matter expert with regard to elements needed to meet quality reporting measures and metrics.

• Must have the ability to manage multiple projects while meeting time constraints and expectations.

• This position works with the Patient Experience Specialists to ensure proper users’ access, scope, technical support and training and in services to all staff. S/He must remain current and competent in his/her knowledge of the Patient Experience-related state and federal requirements, regulations, and reporting needs. This position reports to the Director of Patient Experience.

• Perform other duties as needed

This position reports to the Director of Patient Experience.

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Continuously

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Noise Level : Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Hazards: Biological, Chemical, Dust, Electrical, Fumes/Gases/Odors, Radiation, Sharp objects/tools

Salary Information:

"Commensurate with education and experience"

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contactaskrecruitment@uams.edufor any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking

Frequent Physical Activity:

Hearing, Sitting, Standing, Talking, Walking

Occasional Physical Activity:

Grasping, N/A, Reaching

Benefits Eligible:

Yes