Are you looking to grow your career within one of the largest traffic control companies in Canada? Do you have strong organizational, communication, and problem solving skills? Are you adaptable and experienced with fast-paced working environments? If you thrive in dynamic settings and want to be part of a growing team and company, we want to hear from you!

The Universal Group, recognized as one of Canada's Best Managed companies in 2025, has an exciting opportunity for a Traffic Planning Administrator within our Traffic Management Planning department! As a Traffic Planning Administrator, you will have the key responsibilities of supporting the coordination, documentation, and administration within our Traffic Planning Department. You will deliver exceptional customer service, ensure the accuracy of intake processes, and support traffic plan designers - ultimately leading to the seamless execution of traffic management initiatives.

What you will be responsible for:

Administrative Coordination:

Responsible for the intake of all orders into the planning department (Traffic Plans, Estimates & Special Events). Coordinating between email, phone, and Monday.com form intake.
Collaborate with internal teams, traffic engineers, and project managers to ensure the timely execution of TMPs.
Review all incoming correspondence, support designers with general queries, and assign to stakeholders as needed. Ensuring all communications are responded to in a timely manner and with a high level of customer service.
Facilitate the proposal process for all new and existing traffic clients.
Coordinate with internal teams to ensure timely and accurate estimates.
Support interdepartmental initiatives.

Documentation Management and Quality Assurance Support:

Maintain accurate and organized records of Traffic Plan designs, revisions, and related documentation.
Organize, file, and archive design documents for easy retrieval and reference.
Collaborate with the quality assurance process to ensure accuracy and completeness of Traffic Plan designs.
Assist in addressing design issues and supporting efforts to improve overall plan quality.

Communication, Stakeholder Support, and Data Entry/Analysis:

Ensure a high level of customer service at all times.

What you will be responsible for:

Administrative Coordination:

Responsible for the intake of all orders into the planning department (Traffic Plans, Estimates & Special Events). Coordinating between email, phone, and Monday.com form intake.
Collaborate with internal teams, traffic engineers, and project managers to ensure the timely execution of TMPs.
Review all incoming correspondence, support designers with general queries, and assign to stakeholders as needed. Ensuring all communications are responded to in a timely manner and with a high level of customer service.
Facilitate the proposal process for all new and existing traffic clients.
Coordinate with internal teams to ensure timely and accurate estimates.
Support interdepartmental initiatives.

Documentation Management and Quality Assurance Support:

Maintain accurate and organized records of Traffic Plan designs, revisions, and related documentation.
Organize, file, and archive design documents for easy retrieval and reference.
Collaborate with the quality assurance process to ensure accuracy and completeness of Traffic Plan designs.
Assist in addressing design issues and supporting efforts to improve overall plan quality.

Communication, Stakeholder Support, and Data Entry/Analysis:

Ensure a high level of customer service at all times.

Traffic Planning Administrator

Traffic Planning Administrator

The Universal Group

The Universal Group

Benefits

The Universal Group