Receptionist

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

What we are looking for...

• 2–3 years’ experience in a front desk role 
• Experience in luxury hospitality or private members clubs 
• Strong leadership and team coordination skills 
• Excellent verbal and written communication 
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent) 
• Calm under pressure and adept at resolving issues with a guest-first mindset

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

£15.50—£15.50 GBP