It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
As an IT Technology Enablement Specialist in the End User Experience Team at Rocket Software, you are part of a global, fast-paced IT organisation with a primary mission to provide world-class service to Rocketeers, ensuring they can perform at the highest level.
The IT Technology Enablement Specialist is a senior-level contributor who provides exceptional technology support to the Executive Leadership Team and promotes enterprise productivity by facilitating optimal use of Microsoft 365 and other enterprise applications.
This position serves as a reliable technology partner to senior leadership, proactively addressing IT requirements and challenges, and effectively translating enterprise tools into strategic, efficient solutions. Additionally, it is responsible for designing and delivering comprehensive training sessions and support, enabling employees throughout the organisation to optimise their use of Microsoft 365 and other enterprise applications, thereby maximising Rocket’s investment in these applications.
The role requires strong technical capability, excellent communication skills, discretion, and a passion for helping people work more effectively.
Essential Duties and Responsibilities:
Executive Technology Support
Provide white‑glove, concierge‑level end‑to‑end IT support to the Executive Leadership Team, including rapid issue resolution and proactive assistance.
Act as a trusted point of contact for executives, understanding their working styles, priorities, and technology needs.
Troubleshoot and resolve complex issues across devices, collaboration tools, and productivity applications, escalating where required and owning issues through to resolution.
Proactively identify opportunities to enhance their personal productivity through the application of AI, simplification, streamlining, or improving the executive technology experience.
Provide, where needed, one-to-one coaching to the Executive Team and their assistants
Maintain a high level of professionalism, discretion, and confidentiality at all times.
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Enablement & Training
Work closely with Service Desk, Infrastructure, Security, and Application teams to ensure consistent, high‑quality service.
Identify recurring issues or knowledge gaps and recommend improvements to tools, processes, or training.
Contribute to the evolution of the digital workplace by sharing insights from executive and user interactions.
Required Qualifications:
· Ability to work independently with minimal supervision, with a proven track record of contributing to complex projects with aggressive timelines.
Education:
#LI-JC1
#LI-Remote
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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!