As the Workplace Services Administrator, you will own front-of-house operations for the Executive Suite, ensuring every visitor, caller, and employee receives a seamless, high-touch experience. Reporting to the Associate Director, Workplace Services, you will coordinate reception, switchboard, help-desk, and conferencing functions while providing administrative support to the broader Workplace Services team and executive leadership. Acting as the primary point of contact for complex service requests, you will uphold service standards, drive continuous improvement, and maintain operational readiness—even during staff absences or critical site events.
Your leadership, customer-centric approach, and proficiency with scheduling and conferencing tools will keep day-to-day operations running efficiently and elevate the overall workplace experience. This role is ideal for a highly organized professional who excels in fast-paced environments and enjoys delivering an outstanding service.
A typical day includes the following:
Serve as the primary point of contact at the Executive Suite reception, greeting visitors and handling guest interactions
Operate the reception desk, handling switchboard calls, front-desk tasks, and help-desk inquiries
Act as the primary escalation point for complex service issues, resolving them quickly or routing them to the appropriate parties
Implement and supervise processes that improve efficiency, service quality, and front-of-house readiness
Provide calendar management, travel coordination, and administrative support to Workplace Services leadership
Assist the Associate Director with planning and executing executive meetings, town halls, and corporate events, including room bookings, A/V setups, and on-site support to ensure magnificent conference and meeting experiences
Support Board of Directors meetings by coordinating conference-room setup and catering; manage food presentation, post-meeting cleanup, and timely room reset
Handle ordering and inventory of kitchen and office supplies to ensure consistent availability
Prepare beverages, including coffee, for staff and meetings
This job might be for you if you:
Take pride in delivering outstanding customer service and creating welcoming guest experiences
Excel at balancing multiple priorities and remaining calm under pressure in a complex environment
Enjoy identifying process gaps and driving continuous improvement in workplace services
Communicate clearly and professionally with executives, colleagues, and external partners
Are highly organized, meticulous, and proactive in anticipating needs
Feel comfortable stepping in as a flexible teammate to cover conferencing services or emergency response situations
In order to be considered for this role, you must have:
Bachelor’s degree and 5+ years of validated experience in reception, administration, or workplace services (executive support or supervisory experience is a plus)
Confirmed expertise with Microsoft Office, Outlook/Exchange calendaring, and room-booking/conferencing systems
Valid driver’s license recognized by the State of New York, a clear driving record, and willingness to follow company fleet-safety requirements
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.
Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.
Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.
As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.
For jobs in Canada: this posting is for an existing position.
Salary Range (hourly)
$22.84 - $35.82