Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Summary
Control Design, Standards & Assurance Playbooks
Issue Governance, Aging & Dashboards
Internal Audit & Group Risk Interface
Read across, Incident Governance & Operational Losses
Governance, Reporting & Stakeholder Management
Risk Culture, Capability & Community
Qualifications
A degree in Finance, Audit or equivalent.
10–15 years of experience in Operational Risk, Internal Controls, Operational Resilience, or first-line assurance preferably within insurance or financial services.
Proven experience at Group or regional level, operating across multiple markets, preferably in a hub-and-spoke governance model.
Demonstrated leadership in policy/standards authorship, control framework design, and assurance methodologies.
Hands-on experience with issue/incident governance, RCA, KRI frameworks, dashboards, remediation oversight, and governance reporting.
Exposure to regulatory frameworks relevant to insurance operations (e.g., MAS OR, OJK, BNM, Operational Risk principles).
Preferred Relevant academic background in Risk, Compliance, Operations, Business, or related fields.
Deep understanding of the IIA Three Lines Model, operational risk taxonomy, internal control principles, and assurance techniques.
Strong familiarity with PRISM or equivalent eGRC platforms, including data quality, workflows, issue/incident modules, and reporting.
Ability to review, challenge, and uplift BCP/DR practices, resilience frameworks, and change readiness.
Excellent analytical skills and comfort with dashboards, data-driven insights, KRIs/KCIs, and thematic risk analysis.
Influential stakeholder manager capable of engaging Group Risk, Internal Audit, Group COO, LBU COOs, and cross-functional governance teams.
Ability to lead through influence, operate with 1st/1.5 line mindset, and reinforce independence boundaries.
Strong communication and governance presence, with the ability to convert complexity into simple, executive-ready insights.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.