Business Analyst

The Authentication team is responsible for how users securely access and interact with the bank. We build and improve authentication, authorization, and confirmation mechanisms that protect customer accounts while keeping critical user journeys simple and convenient.
The team owns a wide range of scenarios, including login and device management, user verification, confirmation of payments and sensitive actions, and other security-related customer interactions.
As Plata expands its business banking offering, the team is also responsible for authentication and authorization experiences for SME (Small and Medium-sized Enterprise) customers, including multi-user access, role management, and secure approval flows for financial operations.
We are looking for a Business Analyst to help develop authentication products and operational processes, ensuring they remain secure, scalable, and user-friendly as the business grows.

Challenges that await you:

• Developing secure and convenient authentication, authorization, and action confirmation solutions
• Designing and improving user journeys related to login, device management, user verification, and payment confirmations
• Creating and evolving authentication and authorization flows for SME customers, including multi-user access and approval scenarios
• Analyzing unauthorized access cases together with Fraud Prevention and Support teams and proposing improvements
• Gathering and documenting business requirements, user stories, acceptance criteria, and process flows
• Translating business needs into clear and structured tasks for engineering teams
• Working closely with Product Managers, Engineering, Design, Fraud Prevention, Support, and Compliance teams
• Supporting delivery throughout the full development lifecycle, from discovery and requirements gathering to testing and release