Warehouse Supervisor Healthcare

Quality & Compliance

• Ensure compliance with GDP guidelines and internal procedures
• Guarantee correct execution of temperature control and handling processes
• Identify, report, and follow up deviations
• Support CAPA implementation and follow-up
• Participate in internal and external audits
• Contribute to the drafting, review and update of SOPs and work instructions
• Ensure SOPs and work instructions are correctly applied on the floor

Operational Control & KPI Follow-up

• Monitor daily operational KPIs (productivity, quality, service levels)
• Report operational performance and issues to Management
• Identify operational bottlenecks and deviations
• Support the implementation of corrective actions

Continuous Improvement

• Contribute to process improvements within the warehouse
• Support the implementation of operational changes and new processes
• Provide input on improving efficiency, quality, and workflow organization

Stakeholder & Communication

• Maintain daily communication with internal stakeholders (operations, customer service, QA, etc.)
• Support customer communication where required
• Act as first point of escalation for operational issues on the floor
• Ensure clear and structured communication within the team

Requirements

Essential skills

• Strong supervisory and coaching skills
• Hands-on mentality and problem-solving mindset
• Good organizational and prioritization skills
• Ability to work under pressure in an operational environment
• Clear and structured communication skills
• Attention to detail and quality
• Proactive and reliable
• Constructive and respectful attitude

Experience and Knowledge

• Professional terminology in 2 foreign languages (ENG & NL) for contact with customers, customs and colleagues.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• The ability to organize, prepare, and assemble documents or reports containing data from several sources.
• Required experience of 3 to 5 years in Healthcare Warehouse Operations and/or Transportation Operations (Air, Road).
• Familiar with building up Healthcare operational processes (WH & Transportation).
• Strong understanding of pharmaceutical regulations and GDP guidelines.
• Operation experience with temperature-controlled shipments.
• Able to write relevant SOP’s internally and with the customer.
• Familiar with different logistics concepts, practices and procedures.
• Training or experience in lean management or project management is an asset.
• Knowledge of MS Office, especially Excel and Powerpoint.
• Experience with TMS of WMS.
• Knowledge of administrative and logistics processes.

Benefits

• Full-time contract, undetermined time.
• Attractive salary package, including 13th month.
• Meal vouchers and ecocheques.
• Hospitalization insurance + group insurance.
• Transport reimbursement according to CLA PC 226.
• 20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year.
• Mobile phone + subscription.
• Free coffee, tea, water, soup.
• You will be part of a dynamic team.
• Benefits Plan (“MyChoice”).