At ING our Customer Care Specialists are the friendly, knowledgeable voices helping our customers with their everyday banking needs. We are looking for locals who enjoy helping people, learning new skills and systems, and working as part of a supportive team to ‘Do Your Thing’ at our Wyong Contact Centre.
As part of our next induction team starting 29 June 2026, you and your new teammates will join a digitally transforming and fast paced environment to utilise your confident computer skills, customer service expertise and hone your problem-solving skills. Our Contact Centre is the place to start your new challenge.
Our positions are:
Real-life example of a Wyong Customer Care Specialist Roster
You will need to be fully available and committed to attend your comprehensive training and induction program
What you'll do
Be the first voice our customers hear when they call us for help, assisting them with a range of queries related to our banking products and services. Utilising your curiosity and listening skills you will analyse and solve problems that make our customers banking experience better and easier.
What we’re looking for
What’s in it for you
Applications will close on Tuesday, the 26th of May – don’t miss out and apply today!
Please ensure you have attached your updated resume with your most recent work experience.
About Us
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe? We can’t wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
Need more?
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com
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