Lead Social Worker

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Expert knowledge/experience in utilization management, managed care, and payor issues
• Maintains individual competencies around critical Social Work functions including; payer rules and regulations, psycho-social assessments and discharge planning methods
• Demonstrates expertise on community resources, clinical assessment, clinical intervention, clinical treatment, health care financial and payer issues, Medicare, Medicaid and Managed Care requirements and eligibility for state, local and federal programs
• Ability to work independently and exercise sound judgment in interactions with physicians, payors, and patients and their families
• Strong assessment, critical thinking, organizational and problem solving skill as evidenced by capacity to prioritize multiple tasks and role components
• Time management, collaboration, negotiation, and mediation skills
• Well versed in computer skills of the entire Microsoft Office Suite (Access, Excel, Outlook, PowerPoint and Word)
• Adherence to the clinical practice standards set forth by NASW practice standards for healthcare settings and more specifically in hospitals and medical centers
• Maintains level of professional contributions as defined in Clinical Career Path program
• Demonstrates clinical problem-solving and critical thinking to include diagnosis of emotional, social, environmental strengths, and problems related to patient illness, treatment, and/or life situation

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Leads staff education specific to patient populations and departmental processes. Acts as the point-person and resource for social work needs, issues, etc. for the hospital and the system as needed.
• Provides direction and guidance to baccalaureate social workers, LCSWs, and LMSWs with less than 3 years of hospital experience. Functions as clinical lead and provides mentorship to all levels of social work in current social trends and practice. Serves as a preceptor to new employees and/or is available to serve as a Clinical Social Worker Supervisor for LMSWs working towards obtaining clinical license with the Texas State Board of Social Worker Examiners (TSBSWE). Identifies, develops and implements opportunities for professional growth of peers. Provides direct supervision on campus to MSW interns and/or provides board approved clinical supervision.
• Provides advisement and direction to other team members and identifies trends and opportunities for improvement with employee engagement to management. Leads initiatives to improve employee participation and satisfaction.

SERVICE ESSENTIAL FUNCTIONS

• Serves as a hospital/post-acute-based and system-wide expert resource for comprehensive clinical case management/social work activities including assessing high-risk patients, facilitating appropriate and expert treatment planning for patients with high psychosocial risks and leading team to identify at-risk patients. Uses advanced knowledge and clinical expertise and screening tools to identify need for case management, clinical and/or social work intervention.
• Facilitates and leads the social workers and other teams in discharge planning activities for assigned patients and collaborates/serves as a resource for the case manager and other members of the interdisciplinary team, as well as patient and family. Maintains ownership of the psychosocial component, assessments, diagnosis and treatment, and assists with coordinating the discharge planning process on assigned units and/or identifying needs, planning for social work treatment/intervention.
• Leads the department to identify resources for different of levels of care, working with patient and family, to ensure discharge disposition is to the appropriate level and facilitates transfers, Advocates for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the health care system. Provides brief, goal-directed counseling services and interventions to assist patients/families to cope more effectively with the transition which may include (but are not limited to) motivational interviewing, cognitive-behavioral approaches, crisis intervention, brief individual, solution-focused, trauma-focused and family/marital therapies.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Directs or leads department or hospital-wide readmission reduction initiatives and outcomes, utilizing PDCA and other methods for improvement based on department need. Assists with the evaluation of post-acute care partner quality of services. Makes recommendations to leadership regarding ongoing and future partnerships.
• Conducts chart audits and provides analysis of results via presentation to the Case Management/Social Work management, other teams or other department-specific projects and required data gathering and reporting. Continuously reviews the patient for opportunities for care facilitation and needs for discharge planning or clinical interventions based on clinical assessment of the patient’s condition. Decisions are made using evidence-based clinical and analytical approaches and trauma-informed care. Works with case manager and interprofessional care team for routine discharge and anticipates/prevents and manages/elevates emergent situations with specific focus given to discharge plan and elimination of psychosocial barriers.
• Implements initiative(s) to improve departmental targets for quality and safety measures on scorecard or other quality metrics pertaining to social work. Collaborates with staff from the interprofessional health care team concerning safety data to improve outcomes and the safe transition of care.

FINANCE ESSENTIAL FUNCTIONS

• Identifies, leads and facilitates access to community resources and other patient assistance programs in order to facilitate throughput or reduce risk of readmission. Validates discharge criteria for patient and families and notifies Case Managers of newly-identified resources or change in previously-identified resources. Serves as consultant to the hospital and system.
• Provides service line expertise with an effective community resource knowledge base and the judgment/ability to effectively select and coordinate available resources, including referrals to regulatory agencies, i.e. CPS/APS. Able to mobilize alternative resources to fill gaps in established community resources.
• Leads and collaborates with Case Management and Social Work leadership team to lead a cost-reduction initiative that impacts the facility and the system. Provides pertinent patient information to case managers and healthcare team when coordination with significant or intensive resources is necessary to achieve desired treatment outcomes.
• Contributes towards meeting department financial target on department-based scorecard through appropriate documentation of care, decreasing length of stay, optimizing efficiency and other areas according to department specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Leads and actively participates in at least one system-wide project regarding Social Work-related topics such as length of stay reduction, readmission prevention and utilization management, clinical interventions, clinical research, and clinical topic/theoretical practice expertise based on clinical assessment of the patient’s condition. Identifies, implements and leads areas for improvement based on understanding of evidence-based practice literature and clinical assessment. Initiates and completes evidence-based practice/performance improvement projects based on these observations by offering solutions and participating in unit projects and activities. Completes and updates the My Development Plan (MDP) on an ongoing basis.
• Fulfills role of leadership on at least one hospital or system-based committee. Collaborates with staff from the intra and/or interdepartmental teams to conduct or lead a project or study that benefits the department and organization’s strategic plan. Shares research and findings locally and nationally.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE * Uniform: No

• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. * On Call Yes

TRAVEL**
Travel specifications may vary by department * May require travel within the Houston Metropolitan area Yes

• May require travel outside Houston Metropolitan area Yes 


Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. We are committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.


Houston Methodist is an Equal Opportunity Employer.