Job Description
At Blush, we believe luxury lives in the details. Every guest interaction, every touchpoint, every moment is an opportunity to create something memorable.
The Guest Experience Associate plays a vital supporting role in bringing this to life. This position works alongside our Bridal Coordinator and Salon + Spa Coordinator to ensure seamless daily operations while delivering a polished, thoughtful, and elevated experience for every guest who walks through our doors. The Guest Experience Associate is responsible for supporting the front of house and spa flow while enhancing the overall guest journey. This role blends hospitality, service support, and operational excellence, ensuring each guest feels seen, cared for, and completely taken care of from arrival to departure.
May include, but not limited to:
Welcome guests with warmth, confidence, and a polished, luxury presence
Anticipate guest needs and create thoughtful, personalized experiences
Ensure seamless guest flow, including smooth check-in, transitions, and check-out
Maintain a calm, elevated atmosphere throughout the spa and salon
Support service providers with timing, readiness, and overall guest experience
Drive revenue through intentional guest engagement, including recommending services, enhancements, and retail
Answer phones, manage bookings, and confidently handle all guest inquiries
Ensure all service areas are clean, stocked, and visually elevated at all times
Prepare and reset treatment rooms and salon spaces to Blush standards
Maintain cleanliness and organization across the front desk, spa, and shared spaces
Support coordinators with daily operations, organization, and execution
Assist with beverage service, light food offerings, and overall guest comfort
Support product displays and uphold visual merchandising standards
Assist with social media content capture as needed
A natural ability to connect with people and make them feel valued
A polished, professional presence with strong attention to detail
A proactive mindset with the ability to anticipate needs before they arise
Strong communication skills and comfort in a fast-paced environment
A team-first mentality with a willingness to jump in wherever needed
An appreciation for luxury service, hospitality, and elevated experiences
Medical/Dental/Vision (Full-Time option)
401K with 100% match up to 3% (Full-Time option)
Parental Leave Program (Full-Time Option)
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
Shift meal provided per day
10% Discount on GHG outlets
Discounted hotel rates at Choice Hotels Worldwide
We are one of the Nation's 101 Best and Brightest Companies to work for
You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about the success of the hotel
You will grow your skills and experience with a reputable hospitality company