Business Partner Enterprise Solutions; Real Estate and Corporate Security Platforms

Customer Satisfaction / Continuous Improvement

• Monitor Real Estate and Corporate Security customer satisfaction, both formally and informally, with the products, services, and solutions we provide. Strive for continuous improvement over time.
• Continual evaluation of the products, services, and solutions we provide to ensure they are optimal for fulfillment of our Real Estate and Corporate Security customers’ needs and pursue improvements where applicable. Evaluation should consider licensing and support costs, ease of use, simplicity of architecture, fulfillment of security/audit requirements, etc.
• Closely monitor and manage the performance of our external support vendors for Real Estate and Corporate Security. Development of Service Level Agreements and Performance Metrics for the products, services, and solutions they provide to us and manage cases where agreed to performance has not been met.

Team / Vendor Management

• Drive delivery and maintenance of Real Estate and Corporate Security products, services, and solutions, in conjunction with supporting ITS functions and vendors
• Drive alignment with delivery approach, cognizant of the Enterprise Solutions and Application Solutions (AMS/AD) delivery models
• Establish tracking, expectation setting, and feedback mechanisms, ensuring accountability across planning, execution, & reporting cycles.

Financial Management

• Continually monitor the costs incurred by our organization and identify opportunities to save costs without sacrificing customer satisfaction with our products, services, and solutions.
• Ensure that evaluations of additions or enhancements to our products, services, and solutions include cost as a key criterion.

Audit / Compliance & Governance

• Support for the fulfillment of all audit and compliance requirements, including Software Development Life Cycle, SOX, Global Data Privacy, Information Security, Internal Controls, Workers Council, ITS Portfolio Management, etc.
• Support all Legal, Compliance and ITS Enterprise Services governance processes including Intake Process, Change Request Process, Initiative Review & Approval Process, Release Management Process, etc.

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience

EXPERIENCE AND SKILLS:

• 10+ years of experience in Global Real Estate and Corporate Security Technology experience preferred
• IT Business Partnering Experience production environment across 50+ countries and 100,000+ employee population base,
• Experience knowledge of implementing and supporting business systems in regulated environments
• Track record for being able to bridge the gap between business needs and technology solutions by leveraging system expertise and applying creativity and perseverance.
• Exceptional customer service orientation. Continually demonstrates a passion for the well-being of our employees and customers.
• Knowledge of our employees’ and managers’ Real Estate and Corporate Security requirements, challenges, and opportunities.
• Approaches all new challenges and requirements from a process and operational efficiency mindset.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires approximately 5% to 10% travel.