The Customer Support Centre Representative (CSCR) is the first point of contact for both internal and external customers, delivering efficient call direction services and supporting branch operations. This role requires strong communication, multitasking, and problem-solving skills to ensure a seamless customer experience in a high-volume, 24/7 environment.
Job Description:
Shift, Hours & Compensation (Important)
24/7 operation – this centre never closes
This is a full time position for 6 months- could extend
This is not a Monday–Friday role
Rotating 5x2 schedule (days off vary and are not guaranteed on weekends)
Shifts rotate approximately every 2 weeks
Typical shifts:
1:00 PM – 9:00 PM
9:00 PM – 5:00 AM
Includes evenings, overnights, weekends, and holidays
Compensation:
Full-Time: $24.00/hour (37.5 hours per week)
Top Responsibilities (What You’ll Do)
Answer and manage incoming calls using Genesys, assessing needs and routing accurately
Provide professional, first-point-of-contact support to customers and internal teams
Create and document service cases in Salesforce for follow-up and resolution
Triage customer chats and connect inquiries to the correct teams
Monitor shared inboxes and respond to after-hours service requests
Document and relay urgent messages, call-outs, and operational updates
Support branch operations, including reception coverage when needed
Generate and distribute sales leads and customer inquiries to appropriate teams
Maintain accurate customer information and internal systems (PCC/CCAT, directories, etc.)
Perform overnight and administrative tasks, including reporting and system updates
What We’re Looking For
Strong communicator with a professional and confident phone presence
Customer-focused with a solution-oriented mindset
Able to multitask and stay organized in a fast-paced, high-volume environment
Strong attention to detail and problem-solving skills
Self-motivated and able to work independently while contributing to a team
Reliable, focused, and adaptable to changing schedules
Comfortable supporting a diverse customer base, including rural and agricultural customers
Technical Skills
Proficiency in Microsoft Office
Experience with Salesforce, Genesys, or similar systems is an asset
Ability to quickly learn new tools and systems
Qualifications
High School Diploma (Grade 12) or equivalent
Minimum 1 year in a call centre or customer service environment
Experience working in a high-volume or 24/7 setting is preferred
Why Join Finning?
Be part of an industry leader that supports essential industries like construction, mining, and agriculture
Gain valuable experience in a fast-paced, operations-focused environment
Join a supportive, team-oriented culture where your contribution matters
Build strong customer service, communication, and problem-solving skills
Enjoy stable, full-time hours (or flexible part-time options) in a critical role
Make an impact as the first voice customers rely on—24/7
Ready to start your career with Finning? Apply today and be part of a team that keeps our customers—and industries—moving.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
