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About the job
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all
Job Purpose
This role is responsible for managing end‑to‑end Order to Cash operations across multiple business units. It ensures accurate and timely execution of sales orders, billing, invoicing, and handover to collections by working closely with Finance, Operations, Marketing, and other internal teams. The role supports the full O2C cycle by validating transactional data, maintaining proper documentation, resolving order‑to‑invoice discrepancies, and ensuring compliance with contractual terms, revenue policies, and internal process requirements.
Responsibilities:
Order to cash operations:
Managed end to end Order to Cash operations including sales order creation, billing, invoicing, and support for collections, ensuring accuracy and timely processing in SAP.
Oversaw billing activities for multiple service lines and ad hoc requirements by validating service data and creating accurate sales orders in SAP in line with contractual terms.
Reviewed inputs from Operations, Commercial, and Business teams to ensure correct material codes, quantities, pricing, and tax setup were applied on sales orders.
Ensured timely creation of sales orders and shared complete supporting documentation with Finance and Accounts Receivable teams to enable smooth invoicing and collections.
Monitored billing and invoicing transactions to ensure compliance with company policies, revenue recognition rules, and customer contracts.
Identified and resolved billing discrepancies, order invoice mismatches, and pricing issues by working closely with Operations, Master Data, AR, and other internal teams.
Oversaw daily cash application activities, ensuring customer payments were applied accurately and on time against open invoices.
Supported the team in resolving unapplied and partially applied cash by reviewing remittances, bank statements, and customer backup.
Worked closely with AR and Billing teams to clear payment mismatches caused by short pays, deductions, or invoice disputes.
Managed collections activities by tracking overdue invoices and following up with customers to ensure timely payments.
Reviewed aging reports regularly and helped prioritize collection efforts based on risk, amount, and customer profile.
Supported resolution of payment delays by coordinating with Sales, Billing, and customers to address disputes or invoice issues.
Managed exceptions related to pricing, master data, or service inputs, coordinating with shared service and support teams to resolve issues with minimal impact to billing cycles.
Acted as a key point of contact for O2C escalations, supporting audits, improving controls, and driving consistent process adherence across teams.
Coordination & Stakeholder Management
Process Management & Reporting
Functional & Technical Skills
Qualifications & Experience
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.