Key Account Manager

Account Growth & Development

• Identify growth opportunities within existing accounts
• Deploy sales strategies adapted to each account's needs and context
• Present value-added solutions aligned with customer priorities
• Negotiate commercial agreements in line with revenue and margin objectives
• Meet or exceed revenue targets associated with key accounts

Internal Coordination & Customer Execution

• Coordinate internal teams (Sales, Engineering, Operations, Service) to secure execution
• Follow up on projects, orders, and commitments related to accounts
• Manage issues, escalations, and adjustments required to protect the customer relationship
• Ensure consistent, high-quality customer experience throughout the business cycle
• Maintain clear and structured communication between the customer and internal teams

Performance Tracking & Pipeline

• Maintain a structured and up-to-date pipeline in the CRM
• Track account performance against established objectives
• Produce the required follow-ups for Sales leadership on deal progress
• Contribute to sales forecasts related to key accounts
• Support decision-making with a clear view of opportunities and risks

Continuous Improvement

• Contribute to improving key account management practices
• Share relevant market trends and customer insights observed in the field
• Support the evolution of commercial approaches and offerings
• Strengthen the company's credibility with strategic customers
• Act as a brand ambassador within key accounts

Your DNA for the Role 

Experience

• 5+ years of relevant experience in B2B capital equipment sales, key account management, or strategic account development
• Experience in a manufacturing, industrial, or OEM environment is strongly preferred
• Field experience including prospecting, pipeline management, quotations, and customer follow-up
• Proven experience managing long and complex sales cycles
• Hunter mindset with the ability to open new markets and plant the seeds for long-term strategic relationships

Education & Training

• Bachelor’s degree in Commerce, Marketing, Administration, Mechanical or Electrical Engineering, or a related field
• Technical background relevant to the accounts is an asset

Technical skills

• Strong understanding of complex B2B sales cycles, technical solutions, and customer constraints
• Ability to structure account plans and prioritize high-value initiatives
• Commercial negotiation skills aligned with revenue and margin goals
• Ability to build and present compelling return on investment (ROI) analyses tailored to customer needs

Tools

• Salesforce CRM: hands-on experience essential
• Proficiency in standard business tools (MS Office, presentation tools)

Operational skills

• Disciplined pipeline and commitment follow-up
• Ability to manage multiple accounts and priorities in parallel
• Consistent results orientation

Key attributes

• Ability to build long-term, senior-level relationships with key customers
• Clear and credible communication at all levels of the organization (operational, technical, executive)
• Initiative, business acumen, and proactive approach
• Pragmatic problem-solving with a solution-oriented mindset

Mobility

• Frequent travel required (up to 50% of the time), as needed
• Valid driver's license required
• Valid passport required

Languages

• Bilingual (English/French) required.
• A third language is an asset.

Your Impact at Deville

At 6 Months

• You will have taken ownership of your account portfolio and built solid relationships with key decision-makers.
• You will have a strong understanding of DTI products, internal processes, and the sales cycle.
• You will have structured your account plans and built an active pipeline in the CRM.

At 12 Months

• You will be recognized as a trusted strategic partner by your customers.
• You will have measurably contributed to revenue growth across your accounts.
• You will be a key player in the evolution of commercial practices and the retention of strategic accounts.

Ready to Make a Difference? 

Looking to grow within a company where your ideas matter, your talent is recognized, and your challenges match your ambition?

Join Deville Technologies Inc. and actively contribute to our growth in a high-potential market!