ATM Live Specialist

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of banking products and procedures
• Skill to operate a PC and keyboard with accuracy and speed
• Ability to have excellent telephone and video communication skills
• Ability to problem solve
• Ability to perform data entry and basic computer skills
• Ability to work under pressure and have constant interruptions while doing assigned responsibilities
• Ability to maintain a high level of confidentiality
• Ability to function as a team player

BENEFITS:

• Benefits for employees working at least 35 hours per week include 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete 90-day introductory period prior to accruing PTO); 16 hours of paid sick time upon hire date; health, dental, prescription drug card, vision, and voluntary life insurance plans; health savings account with employer contributions; flexible medical and dependent care spending plans; 401K plan after 3 months and start of next quarter with employer contributions and profit sharing; $50,000 group term life insurance; long term disability insurance and employee assistance program. If working less than 35 hours per week, above benefits are modified.

EDUCATION AND EXPERIENCE:

• High school graduate or equivalent
• 1 year of prior banking experience or equivalent is generally expected.
• 1 year of customer service experience preferred but not required

PHYSICAL REQUIREMENTS:



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NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

Monday through Friday and some Saturdays. Rotating shifts which includes some evenings. Bilingual preferred but not required