Information Systems
Role Description:
The role is responsible for leading and charting the course for the Quality Control technology product team that builds and transforms technology capabilities that positively impacts business outcomes. This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies.
The ideal candidate will have a proven track record of leadership in technology-driven environments for the Quality Control area and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in end-to-end software development and Quality Control Platforms, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.
Roles & Responsibilities:
Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all the stakeholders feel informed and engaged
Lead and manage large, diverse teams within a matrixed organization.
Collaborate with geographically dispersed teams, including those in the US and other international locations.
Oversee the software development lifecycle
Develop and implement strategic plans for technology and workforce.
Follow global standards and practices.
Foster a culture of collaboration, innovation, and continuous improvement.
Attract and recruit top talent as part of an extensive Technology organization to be hired within India.
Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.
Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization
Understand the decision-making process, workflows, and business and information needs of business partners and stakeholders
Contribute and define business outcomes + requirements, technology solutions, and services
Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities
Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as an escalation point and facilitating communication when service commitments are not met
Ensure communication of key performance metrics and analysis of unmet needs
Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery
Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services
Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy
Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance
Ensure alignment of Technology service plans across organization
Provide education to new partners with regards to IT service offerings
Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy
Basic Qualifications and Experience:
Functional Skills:
Must-Have Skills
Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation
Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.
Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.
Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.
GMP and Validation Experience on Pharmaceutical / Regulated Industry
Experience with Managing Quality Control Platforms on a Global Enterprise Environment
Have strong business acumen. Can demonstrate deep understanding of industry, therapy and product
Good-to-Have Skills:
Experience in a leadership role within a pharmaceutical or technology organization
Extensive experience in the software development lifecycle.
Experience using and adoption of Scaled Agile Framework (SAFe)
Strong analytic/critical-thinking and decision-making abilities.
Knowledge on Investigational Methodologies and Technical Writing Proficiency
Ability to work effectively in a fast-paced, dynamic environment.
Established business partnerships and IS governance practices involving senior business stakeholders
Broad working knowledge of key IS domains and layers
Professional Certifications (please mention if the certification is preferred or mandatory for the role):
ITIL (preferred)
Scaled Agile Framework (SAFe) for Teams
Soft Skills:
Excellent leadership and team management skills.
Strong transformation and change management experience.
Exceptional collaboration and communication skills.
High degree of initiative and self-motivation.
Ability to manage multiple priorities successfully.
Team-oriented with a focus on achieving team goals.
Strong presentation and public speaking skills.
Excellent analytical and troubleshooting skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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