Inside Sales Representative

Engagement & Relationship Building

• Maintain a regular cadence of customer engagements (minimum of 16 customer contacts daily).
• Build trust-based relationships that support loyalty, retention, and long-term revenue stability.
• Communicate proactively about product updates, value propositions, and relevant solutions aligned with customer business needs.

Sales Process & Funnel Management

• Contribute to a healthy and predictable sales funnel with high-quality opportunities at each stage.
• Monitor funnel metrics, including value, conversion rates, stage distribution, and cycle velocity.
• Develop and maintain a territory business plan in alignment with the Inside Sales Manager.
• Document all activities using CRM tools to ensure accuracy and visibility of customer interactions and pipeline status.

Sales Evolution & Training Requirements

This role requires upskilling from a traditional customer service approach to a proactive inside sales mindset. Development areas include:

• Mastery of call scripts, conversation frameworks, and messaging sequences.
• Training in value-based selling and how to shift from service conversations to commercial opportunities.
• Development of programs for objection handling, opportunity identification, and funnel progression.
• Familiarity with transition statements such as:
  “I hear what you’re saying—let me connect you with the right contact and make sure you have the email and phone number. While I have you, let’s discuss your current portfolio…”

Key Performance Indicators (KPIs)

• Customer Engagement: 16+ customer contacts per day
• Revenue Goal: $34.8MM annual target (aligned to plan)
• E-Cup Goal: In alignment with annual business objectives
• Funnel Value: Meeting or exceeding target expectations
• Funnel Health: Strong conversion rates, stage balance, and opportunity quality
• Velocity: Speed and efficiency in progressing opportunities through the pipeline
• Territory Business Plan: Alignment with and contribution to the Manager’s strategic direction
• Sales Incentive: Eligible for performance-based sales incentives

QUALIFICATIONS

• Experience in inside sales, account management, or customer-facing roles preferred
• Strong communication and active listening skills
• Ability to engage high-volume accounts while applying strategic sales methods
• Competence with CRM systems and digital outreach tools
• Ability to manage competing priorities in a fast-paced environment

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

TOX ARDx Toxicology

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)